Marketing is hard: Answering “The Big Three”
It’s 2011, do you know where YOUR website is?
Believe it or not, I am approached on a regular basis by people who ask “What can I do to get more visits to my website?”
“Well, let me take a look at your site and I’ll see what recommendations I can make, and we’ll take it from there. What’s your web address?”
“Well, umm….Isn’t it on my business card?”
“No it’s not. That’s your e-mail address.”
Yes, the above is an actual testimony to my occasional encounters in my gig as a Web Guru. I’ve also been given completely wrong web addresses, partial email addresses and web addresses, and also blank stares.
So my first answer to that burning question is: KNOW YOUR WEBSITE ADDRESS!!
A web address begins with WWW
An email address has this symbol “@” (Without the quotation marks) in it. Nary the twain shall meet.
I’m being a bit facetious with the above, and I mean no offense or am not purposely condescending those not in the know.
More importantly, as a business owner you need to consider these things before you even begin to think about how and where your website will come about:
- What does your business stand for?
Go beyond just your products and/or services. Really, what does your business stand for? What principles guides your business in its path to success? Are you results driven? Do you exceed expectations? There’s that ONE THING that makes your business what it is. Think hard, then put it into ONE sentence. When you can do that, all other marketing measures begin to fall into place. - I’ve mentioned this before, but: What is your competitive advantage?
What do you have on your competition. Are you better? Cheaper? Faster? Will you go further? Work harder? This needs to be specific to your business, and needs to be clear and concise. - What is your “call to action?”
Okay, so you know what you’re about, you know what you have on your competition, what is it going to take to convince your potential clients to use YOU rather than go somewhere else? Again, it goes to that one thing (Or maybe more, that’s up to you). If you don’t know off the top of your head, go through your mind and think about past transactions where you’ve closed them successfully. What hooked your client(s)? What drove them to say “yes?”
Notice I gave no answers. Why? Because YOUR business isn’t MY business, that’s why! In my consultations I challenge clients on these three items and I usually get shrugs the first time around (Not always, but a lot of times). I also get “This is too daunting. Can’t you do it for me?”
So, you want all the glory of success, but you don’t want to have to work for it. Is that what you’re telling me?
No, it isn’t easy and yes, you may have to take some serious thought time to get your answers into place. But for the clients I work with who DO have their three answers ready, we make beautiful music together.
Remember, a web developer (not just me, but ANY web developer), is not necessarily a marketing consultant. You’re hiring someone to take YOUR message, and effectively put it onto a medium that can be seen by the world. Unless you’re willing to pay some SERIOUS $$ for strategic marketing advice regarding YOUR business, then you need to have your answers ready.
Now, what I discussed above has NOTHING to do with your website…yet! When you can answer the three magic questions you’re ready to use those answers for anything, not to mention it boosts your own confidence in your own business efforts.
So many business owners and professionals want to jump the steps. They think that just because they have a website, that traffic should INSTANTLY come to them, and they’ll be rich beyond their wildest dreams. That’s true: If this were still 1997!
The fact is, in today’s climate, especially with such competition out there, you have to consider several factors in your approach to web marketing:
- You have MASSIVE competition for attention!
- You HAVE to drive traffic to your site BY ANY (Legal) MEANS NECESSARY!
There are no cheats, no kites, no quick tricks. Search engines are awesome tools, but you still have to drive traffic to your site from other sources. Direct mail, social media, word of mouth, etc. Having “The Big Three” answers and incorporating them into your web presence is a big step in keeping people on your site once they get there, which leads me to: - Relevance and popularity go hand in hand.
Your website needs to make sense. I tell clients “Form follows function,” meaning that your message is more important than bells and whistles. Your goal is to know WHY people go to your site, and to make it EASY for them to find what they are looking for. The longer they stay on your site, the more relevant your site becomes to search engines, the more popular your site becomes. There’s no easy path, you have to keep adapting, which leads me to: - Change and adapt.
Times change, conditions change, your business changes. You have to keep up with what’s going on around you, and be willing to adapt and change your marketing strategy as necessary. What worked marketing-wise a few years ago might not be relevant today. - Get your site linked by others.
Speaking of popularity, nothing says “popular” like your site when it is linked from other websites. That goes a LONG way in search engine results. A few things to consider:
-Try to link from sites that are similar or relevant to yours.
-Don’t overlook social media when adding your links.
-If you’re a Youtuber, ALWAYS add your FULL web address (including http://) to your video description.
-STAY AWAY FROM LINK FARMS! If someone spammed you with an email saying they can get you linked all over the place, RUN IN THE OTHER DIRECTION! RIPOFF ALERT! RIPOFF ALERT!!! - Know your numbers.
Make sure your web statistics are active and correct. If nothing else, add your website to Google Analytics and learn how to analyze the data. You can find out which pages are being viewed, which are being ignored, how long visitors are staying on your site, which key words and phrases are being used to find your site, and more. Just knowing how many “hits” you get a day does nothing for your overall strategy. Numbers are fluid, visitors are fluid, and the web is fluid. Keeping up with your numbers allows you to properly strategize your marketing efforts.
This is probably a good place to stop for now. Baby steps, right? Just remember, this is YOUR business and it’s YOUR baby. Success is not going to be handed to you, and you competition is just itching to take it all away from you at the first opportunity. You have to be bold, set your sights high, and be organized.
All right, I have to get back to work.
Til next time…
Your Web Guru
Real Estate Agents: What is Your Competitive Advantage?
No matter where you live in America, my guess is you have a shopping mall in your town, or at least you’re within driving distance of one. Either way, you know what a shopping mall is for my following demonstration.
Picture the shopping mall in your town. Some are larger than others, but most take up at least a city block. Go ahead and envision your local mall inside your head. Now, in your mind, enlarge that mall one thousand times and imagine it taking up not just a city block, but your entire town. Are you still with me?
Now, picture your city-sized mall inside your head. Only instead of clothing stores, book stores, yogurt stands, cellular phone places, etc., imagine EACH AND EVERY store as a real estate office. Imagine nothing but thousands upon thousands of real estate offices and agents from every brokerage and every walk of like populating your gargantuan mall.
Okay, Monsieur or Madame realtor, imagine your own store in this supermassive black hole of a real estate mall. Imagine thousands, if not millions, of potential shoppers traversing this mall 24 hours a day, 7 days a week.
What would you do to stand out? How would you attract these jillions of potential clients to YOUR store, and keep them there? Would you decorate your store to please your own aesthetic tastes? Would you keep your sign hidden from view? Would you decorate your store in black and hot pink because they are your favorite colors? Would you make your store look the same as your neighbors to the left, right, above and below you?
Let’s say you do get a “shopper” into your real estate mall store. What are your plans to keep them there? How do you make sure they don’t leave without at least finding out what they are there for? Better yet, how do you get them to give you that pertinent contact information so that you can keep in contact with them? How do you keep them from walking out and checking out your neighborhood competition?
I’m using this overtly imaginative example because in reality, the above scenario pertains almost EXACTLY to how the Internet works. Search engines provide us with literally hundreds of thousands of choices for any category we key in, especially when it comes to real estate agents and offices.
It is important to focus on your competitive advantage. Focus on your area of expertise rather than trying to be all things to all people. A focused marketing message that clearly manifests your competitive advantage and area of expertise can give you a better lead in attracting potential clients to you, rather than your competition. It is not enough anymore to simply put a website up with generic information, or worse, have a site with a lot of flash and no substance. Your clients need to know why they are at your website within a matter of seconds, or they will bail. If you don’t have a clear idea of what your site is about, or what your own marketing message is about, or your own path to success, then no one else does either. Your web developer can design the most modern looking website out there, but it is up to YOU to provide the direction and message of your business. It is up to YOU to make it clear to your potential visitors exactly what YOU stand for and what your focused marketing message is. Make your marketing message and your calls to action clear and concise.
So what is YOUR competitive advantage? How will YOU set yourself apart in that huge mall we call the Internet? Think about it…
The Ebay Effect
I’m catching up on blog articles since, being between Christmas and New Year’s, everyone else in the universe is thinking about anything but hiring me. It’s a momentary thing, next week’ll be crazy again. I’m enjoying the quiet and doing things like reorganizing, planning for the New Year, catching up on exercise, and…yes, finding things to sell on Ebay.
I’ve been an Ebay seller for nearly a decade. Some years back I even had an Ebay store and bought/sold things regularly. I have nothing but positive comments from my buyers, and I do enjoy still finding tidbits out there to put out for sale.
I refer to Ebay as “The international mecca of fair market value.” What does that mean? It means that Ebay buyers are looking for deals on things they might get elsewhere (but pay a higher price), or they are looking for things that they can’t find anywhere else. I’m surprised at some of the things I sold where I made MUCH more than I ever thought. Take for example, The ‘Body by Jake’ Stomach cruncher chair that my wife just HAD to have while home sick watching infomercials. For a while we tried it, and of course eventually it turned into a place to hang our coats and/or collect dust in the garage. This was one of my first items I ever listed and I figured that if I got ANYTHING from it, it would pay me just to get it out of the house. This was after I tried pawning it off on the local Goodwill and Salvation Army stores who said “No way!” When the auction was all over, I actually ended up selling the thing for about $110, which was more than we paid for it. Shipping it was not easy, but at least it was out of the house! The same went for a ridiculously ugly pelican made out of stamped tin that we once got as a ‘white elephant’ Christmas gift. I sold it for $20.
That being said, some of the collectible items I had in my possession sold for incredibly dismal amounts of money. Go figure! It just depends on what the public wants at any given time.
For the most part, there are secrets to successful Ebay listings, even though you never know what you’re going to end up selling your items for. Here’s a hint, if you don’t want to sell your item for LESS than you think it is worth, DON’T LIST IT!! Here are a few other Ebay tidbits with regard to a more potentially positive selling experience:
- NEVER list your item for auction for what you think it is worth, or for its current retail value! Yes, that’s a crazy strategy, but very true. Unless you have the ONLY one of the item you’re selling, start the bidding out low. I always start my auction bids at .99. Why? Because it attracts attention. Believe me, if your item is worth MORE than .99, the bids will come. You can however set a “Buy it Now” price (for a small fee) to coincide with your auction bidding in hopes that you’ll get what you think your item is worth (Here’s another hint: Don’t count on it…Especially in this economy). You don’t necessarily have to use my listing strategy, but make sure you set your price accordingly to entice potential bidders. I have had items sit there at .99 until 2 minutes before the listing closed, only to have a final crazy bidding war and make bank! I have sometimes lost out, but rarely, and sometimes you might have to be willing to lose a few to gain a bunch, but this strategy has always worked for me.
- That being said, if you did make a wholesale purchase of items and you have a fixed cost, take your chances on a “Buy it Now” listing rather than an auction. If you’re going to boldly go into the Ebay retail business, DO YOUR HOMEWORK! There are a lot of scammers out there who will sell you items at what they say is “wholesale” that you can’t GIVE AWAY on Ebay. Also learn what your competitors are doing and how they are selling similar products.
- NEVER end an auction on a Sunday! Also, try to end your auctions in the late afternoon or early evening. You want to make sure your auctions have the best chance for last minute bids. Ending your bids in the morning or during the early part of the afternoon (or on weekends) when buyers might not have access to Ebay can kill your potential profits. TRUST ME, I learned this the hard way!!
- Have a customer service policy in place. Do your best to ship within one business day of receipt of payment, and state any return or exchange policies clearly and distinctly. Be friendly, polite, and professional in your responses to buyer inquires, and respond ASAP.
- Accept overseas bids. I’ve made PLENTY of $$ off of the Canadians! I have also shipped products literally all over the world to places like Paris, Luxemborg, Tokyo, Brazil, and Russia (yes, RUSSIA!). Foreign buyers tend to pay more, especially for items that cannot find in the states. HINT: Limit your payment options from foreign buyers to Paypal only. This way you have recourse and you are protected! Don’t accept a foreign check, you don’t know where it’s been or where to cash it…If it can even be cashed!
- On that note, make sure you accept Paypal as a payment option. Yes, like Ebay, Paypal takes a piece of the action as well, but again, you are protected with recourse in case of any issues, and you don’t have to worry about waiting on someone to mail you a payment, and/or if that payment will clear. With Paypal, your money is as good as in the bank.
- Beware of the extras that Ebay will ding you on. You can easily get nickled-and-dimed when listing your product with extras such as adding more photos, highlighted listings, bold listings, etc. My experience is in the long run, it hasn’t made that much of a difference in what I ultimately sold my products for. However, if you have an Ebay store and you’re in it for the long haul, you might have to consider your competitive advantage against other stores selling similar products. Mostly with regard to these tips, I’m speaking to the casual Ebay seller and not the Ebay Pro.
Buying tips:
- Beware of getting caught up in the bidding frenzy. Bidding can almost be like a drug, especially if you REALLY want the item you’re bidding on. Set your maximum price, and if you don’t get it, look around for another one as there probably is one out there.
- I NEVER bid until 2 minutes before the auction ends. If I want something that is for auction, I will add it to my watch list, then pounce within 2 minutes of the auction’s closing. Why? I catch a LOT of bidders off guard that way. This doesn’t mean I win every auction, but I do all right! Plus, the earlier you place your bid, the earlier other bidders will notice your strategy. If you come out of the blue last minute, they usually don’t know what hit them. Again, set your maximum price that you will pay, and walk if the bidding goes over your budget.
- Check the seller’s feeback rating before you make your bid. If they have a lot of negative comments, beware of their customer service style. I did have only ONE instance where I wanted the product more than I cared about the seller’s feedback and got stung. Don’t do that!! Pay attention.
- Also, if you did receive lousy service, let the seller know and give them the opportunity to fix the situation BEFORE leaving negative feedback. It’s just the cool thing to do.
- On that note, make sure you leave feedback. Feedback begets more feedback, and the more positive ratings you have, the more trusted you will become as a buyer and a seller.
So there you have it. Just some bits and pieces to think about. Questions? Zap me a message!
Cheers!
Your Web Guru
Top 10 Cool Things to Know About Your Web Guru
I designed my first website in 1996
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Guru out!
Web Domain and Hosting Clients…
Just a word to current SCVOT clients in case you’ve noticed the new look. You can login to your SCVOT web account by clicking the link that says ‘Login to your SCVOT Account’ on the right hand menu underneath ‘Web Services Links.’
Hey if you want to know how incredibly cheap my domain, hosting, e-commerce, email, fax-through-mail, security certificates, and all the other scads of services Your Web Guru offers, go ahead and click that link as well. Or click those nice little commercial banners that promote .com domains and hosting. They’ll tell you what you need to know.
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Guru out…
Web Marketing: Thou Must Participate in Thine Own Salvation!
With something like half a billion websites out there on that good old World Wide Web (That’s a loose estimate as, since websites come and go like skin cells, it’s hard to really keep track), why on earth should anyone look at yours?
This is not a sarcastic question coming from your Monday-rattled Web Guru. This is a question you need to ask yourself before you begin to put your website together, or after you’ve decided that your neighbor’s 13-year-old nephew has taken your web marketing strategies as far as he could. You may laugh, but you have no idea how many websites I’ve wrestled from teenagers over the years! I have a creedo:
You wouldn’t let your neighbor’s 13-year-old nephew manage your sales staff.
You wouldn’t let your neighbor’s 13-year-old nephew manage your financial books.
So why the H E DOUBLE YOUKNOWWHAT would you let your neighbor’s 13-year-old nephew manage the most important marketing tool your business has in its arsenal????
‘He’s so good with computers!” And yes, I actually have heard this answer in my illustrious career as a web guru!
I don’t always compete with 13-year-olds. Sometimes they’re 15, 17, 19, etc. What do they know about your business? Then again, what do I know about your business?
The most important person in the process and evolution of your web marketing strategy is you. Yes, YOU!
“But Guru, I hired YOU to design my website!” Indeed you did. Web designers are the catalyst, the manifestation of your business marketing. It’s still YOUR business, and you should be in control of your message and who you intend to reach with that message.
What does that mean?
So many business people I come in contact with have a misconception about the web. They think the broader their message, the more people they will reach when in fact, that could very well work against you. Crafting your web marketing message that focuses on a niche, a specialty, or most popular product or service of your business insures can give you more exposure. Why?
Think of it this way: If I am a real estate agent and the focus of my website is on ‘Real Estate Services’, that’s a pretty broad category that will be shared by practically every other real estate company in the world. In understanding that it takes time to build page rank and quality search engine results, a general category like that may never put your website in the position you want it to be in as there are a jillion (not an actual figure) real estate websites that came before you. Consider breaking down your business category. For example, if you are a real estate agent, what is your specialty?
- Do you work with home buyers?
If so, do you work with first-time home buyers? Are you a VA specialist? Do you work with hard credit cases? Do you work with seniors? Do you specialize in a specific area, or with specific clientele (Fire, police, teachers, etc.). - Are you a listing agent?
If so, what is your specialty? Do you focus on FSBO (For Sale By Owner) listings to convert them to your services? Are you a luxury home specialist? Condo King? Short sale or pre-foreclosure specialist? Do you work with bank-owned properties? - Do you speak a specific language?
Dialing into your occupational specialty can reap much greater rewards in that your site, once properly set up and optimized for search engine inclusion, will have a greater chance of showing up in organic search engine searches than if you attempt to keep it general. The above examples can apply to any business model and not just realtors. That’s just an easy example for me as I do have a slew of real estate agent clients among my throngs of admirers.
That being said, despite your focus on a specific area of your business for web marketing’s sake, you can always embellish on the other services you offer within your website. The idea is to get them to your site first.
Remember, there are millions of people on the web at any given time, and even thousands in your area searching for YOUR services. The more you are dialed into the specifics of your business, the better your chances are of being found.
So let’s say they are finding you on the web…so what? You have about 30 seconds or less (usually less!) to grab their attention and let them know who you are and why they are there. I always say that form follows function when it comes to web design. Here are some things to consider when envisioning your web presence:
- Make your message clear.
I can’t reiterate enough the importance of the fact that you have no more than 30 seconds (usually less) to grab a web visitor’s attention. Make sure they understand why they are there with clear concise information. - Keep it as simple as possible.
I know you might have glanced at competitor Joe Jingly’s website with all the bells and whistles and flash this and pop-up that, but did you bother to go through the site to see if Joe Jingly’s site actually provided you with any information about who he is and how he can serve you? Remember the easier for the site to download to the user’s screen, the easier it is for him or her to navigate and to learn QUICKLY about your business and its products or services, the better chance you have of keeping them around. - Design your website for your clients, and not for you.
Now bear in mind that I understand you may have spent a lot of money on branding your business, so that’s not what I’m talking about. But remember that even though pink and black may be your favorite colors, your site should incorporate those colors so as not to detract from your message. Think of your home page as the ONE shot at having 15-30 seconds to WOW a potential customer with your message, and go from there. - PLEASE don’t get hung up on font types!
I’ve had clients in the past tell me that the font on their website “looks boring.” Remember that all anyone is doing is reading about you or your services, and I don’t know of anyone in the past almost decade and a half tell me “Guru, I lost that client because he thought my font was boring!”
Keep those fonts to the basics of either Times New Roman, Helvetica/Arial, Courier (Which admittedly IS a boring font), or Verdana. Why? Because different browsers and operating systems may read font type differently. Also, stylish font can be very hard to read or not read altogether. I had a client recently insist that I use a certain type of font, but I had to download the font to use it. “If I have to download this,” I said to Mr. Client, “Won’t everyone else?” Any non-standard font will usually be converted to Times New Roman anyway if the users operating system doesn’t read that font type, so why chance it. Wow them with your message, not with the font! - Solicit feedback from your users.
Once your site is up, make sure you solicit feedback from trusted sources to let you know how easy your site is to use, and whether it makes sense from a marketing standpoint. You may know your business and I may know how to put it all together, but it’s always a great idea to have another few sets of eyes to view your site. I work to the complete satisfaction of my clients, so it is no skin off my nose to change things on your site as necessary. After all, your success is my success!
All right, I’m spent. I have other websites to work on. Keep these things in mind, and contact me with your questions. Better yet hire me…I need the money!
Renovation…
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